Focus on Customer Effectiveness
We realize how important it is that your church effectively leverages the power of Fellowship One. We believe in that so strongly that we formed a group focused solely on Customer Effectiveness that comprises a third of our company’s staff.
We believe this new organization, and particularly the Customer Experience team, is unique within the church management software market. Innovation can take many forms, not just within the product; we’re confident that this organization will bring a new level of product and services to our customers. The Customer Effectiveness organization consists of four teams:
Customer Experience
The charter for this team is to be Advocates of the Customer Experience (ACE) measured by the effective use of Fellowship One. This team will be responsible for everything from education, documentation, Regional User Groups, the Experience site, proactive customer care, the Dynamic Church Conference, etc. We are very excited to have such a strong team focused solely on the satisfaction of our customers.
Follow the ACE team on Twitter: @F1ACE
Product Support
We’re here for you!
6am – 10pm Central Time
7 days per week
365 days per year
866.383.2437 (toll free)
support@fellowshiptech.com
The focus of this team is to provide an unparalleled level of support excellence to our customers for our products, our technology, and our payment processing solutions. The team offers the broadest support of any church management software package on the market today. Our staff is available for LIVE email and phone support from 6:00 AM to 10:00 PM Central Time, seven days per week, 365 days per year. After hours emergency support is available 24x7.
Reporting Solutions
This team is focused on effectively leveraging the data collected within Fellowship One through reporting solutions.
Technology Operations
The focus of this team is security, scalability, reliability, and performance of both our internal and production environments. A solid and reliable infrastructure is the foundation for a positive customer experience with Fellowship One.
